Jollibee Named Best in Customer Service Among Fast Food Chains in Singapore
- Written by Media Outreach
Jollibee hailed by Straits Times as the fast-food restaurant chain with the best customer service in Singapore, with fans continuing to choose Jollibee as their top pick for great-tasting food and joyful service.
The Straits Times study, conducted annually in partnership with global research firm Statista, is based on more than 100,000 evaluations from over 10,000 respondents across Singapore. Consumers rated companies on criteria such as accessibility, communication, and professional competence, placing Jollibee at the lead of the fast-food category.Customer Service at the Heart of Jollibee's Mission
Delivering consistently great service has long been integral to Jollibee's mission to serve great-tasting food, bringing the joy of eating to everyone. Most of its stores in Singapore have an average rating of 4 stars on Google, reflecting the brand's reputation for warm, thoughtful, and upbeat service that goes beyond the speed and efficiency typically associated with fast food. The brand is also rated at least 4 stars by customers on aggregator delivery sites for all Jollibee locations in Singapore.
"This recognition from the Straits Times is a validation of Jollibee's DNA — that our brand is not only about great-tasting food, but also about spreading joy through consistently great customer service," said Dennis Flores, President of Jollibee Group EMEAA. "We are grateful to our customers in Singapore for their trust and appreciation, and we remain committed to providing them with both the delicious meals they love and the service they deserve."
Fans Continue to Choose Jollibee
The accolade comes as Jollibee continues to receive rave reviews for its iconic bestsellers such as Chickenjoy fried chicken, Jolly Spaghetti, and Chicken Sandwich, as well as new menu offerings that delight both loyal customers and first-time visitors.
Jollibee's popularity was further underscored by a recent online poll in August 2027 by SGAG, one of Singapore's largest social media platforms. Garnering nearly 16,000 responses, the poll saw "Jollibee chicken" voted as the top choice with 44% of the votes, ahead of other international brands.
Growth Through Franchising
Jollibee is opening its doors to franchising in the Europe, Middle East, Asia and Australia region as part of its global growth strategy. The move reflects the brand's continued drive to expand into new international markets, bringing its signature products and joyful dining experience to more people worldwide.
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