Just 2 in 3 patients are treated on time in emergency departments. Check how your public hospital performs
- Written by The Conversation
If you arrive at an emergency department (ED) today, you’ll be triaged. That’s a quick judgement about how urgently you need care. Those in crisis are seen quickly, while others may wait hours.
A decade ago, three-quarters (74%) of emergency patients in public hospitals were seen within the clinically recommended time by a nurse, doctor or other health professional after arrival. Now, only two-thirds (67%) of patients are seen on time.
The same pattern shows up in elective surgery. Ten years ago, the median wait was around 35 days between a doctor deciding you need surgery and you having the operation. Today, it’s 45 days. Some wait over a year.
Longer wait times reflect the balance between demand for services, the supply of staff, beds and theatre time, and how efficiently hospitals coordinate care and discharge patients through the system.
Let’s look at who waits longest.
How quickly should patients be seen in EDs?
Every patient arriving at an ED is assigned a triage category based on urgency:
- resuscitation: requires immediate treatment, within seconds (for example, during a cardiac arrest)
- emergency: should be seen within ten minutes (for example, a suspected heart attack or stroke)
- urgent: within 30 minutes (symptoms such as high blood pressure or persistent vomiting)
- semi-urgent: within 1 hour (for example, a minor head injury or non-specific abdominal pain)
- non-urgent: within 2 hours (for symptoms of low-risk conditions or minor wounds).
Fewer ED patients seen on time than a decade ago
On-time performance mostly slipped over the past decade, although there’s been a small rebound since 2023–24, after a low the year before.
But median waiting times have changed little over the same timeframe and remain steady at 18 minutes. This is partly because there have been proportionally more patients in the “emergency” category and fewer classified as “non-urgent”.
However, most people who come to EDs aren’t in life-threatening situations. Last year, there were 9.1 million presentations. Only 0.96% were resuscitation cases (86,831). Nearly all these patients were seen immediately.
How states and territories compare on ED waits
There were 1.6 million “emergency” category cases in 2024-5. New South Wales and Queensland performed relatively well, with around three-quarters of emergency cases seen within the ten-minute target.
In contrast, South Australia, Tasmania and the Northern Territory lagged behind, with half, or just under, seen on time.
The largest patient groups were “urgent” (3.8 million) and “semi-urgent” (3.0 million) presentations, accounting for around three-quarters of ED activity.
Western Australia was an outlier for urgent patients, with less than a third treated within 30 minutes, the lowest rate nationally.
Most “non-urgent” patients were seen on time, but performance for semi-urgent patients dipped below 50% in Western Australia and the Northern Territory.
What about elective surgery? How does the queue work?
Elective surgeries are planned surgeries that are medically necessary and may be urgent, but not the result of an ED presentation.
These are classified by level of urgency based on clinically recommended timeframes for surgery:
- category 1: within 30 days. Condition may deteriorate quickly and require emergency care (for example, a limb amputation or a malignant skin lesion)
- category 2: within 90 days. Includes conditions that cause pain, dysfunction or disability (for example, a hernia or nerve compression)
- category 3: within a year. Includes conditions that cause pain, dysfunction or disability but that are unlikely to deteriorate quickly (for example, a knee replacement or cataract extraction).
Longer waits for surgery than a decade ago
Over the past decade, the median wait for elective surgery in public hospitals has risen modestly, from 35 days to around 45 days in 2024–25.
The bigger story lies in the tail: the share of patients waiting more than a year for surgery has tripled, from about 2% a decade ago to around 6% today, peaking at nearly 10% in 2022–23 as hospitals dealt with post-COVID backlogs.
While the median wait is now fairly stable, the much larger long-wait tail points to sustained backlog pressures consistent with demand outstripping available capacity.
How do states compare on elective surgery performance?
Performance varies across Australia.
Over the past year, almost all category 1 patients (those needing surgery within 30 days) were treated on time in Victoria (100%) and New South Wales (99%), but only around two-thirds in Tasmania (66%).
For category 2 procedures (within 90 days), on-time admission ranged from about 79% in NSW to just 53% in Tasmania and 52% in the ACT.
For the less-urgent category 3 cases, outcomes were more consistent, with most states admitting around 80–87% on time, excluding the ACT (69%) and NT (72%).
